FAQs

Yes. We direct-bill all major extended health benefit providers, including Sun Life, Canada Life, Manulife, and ClaimSecure, among others. If you're unsure whether your plan covers a specific service, we recommend requesting a Pre-Determination from your insurer before your first appointment. Our front desk team can help guide you through this process.

The fee includes your initial assessment, the 3D digital scan, the fabrication of your custom orthotics, your fitting appointment, and all follow-up appointments required to ensure the orthotics are functioning as intended.

Your initial assessment takes 30 minutes and includes a full foot and biomechanical evaluation and 3D scan. Your orthotics are typically ready for fitting within 3–4 weeks. A fitting appointment is then scheduled, and follow-up visits are included in the initial fee.

Chiropody services at Tread Well are not covered by OHIP. However, most extended health benefit plans include coverage for Registered Chiropodist services. We recommend contacting your insurer to confirm your benefit level before booking. We direct-bill all major extended health benefit providers.

Yes. Tread Well's Foot Clinic and Rehab & Recovery team share the same building and work together. If your chiropodist identifies a contributing knee, hip, or back issue, they can refer you directly to our physiotherapy or chiropractic team — and vice versa. You don't need a separate referral or a new intake process.